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Handling Time:Orders placed before 1pm EST on stocked items are shipped the same business day. Any orders placed after 1pm EST will ship the next business day. If for any reason one of our items are out of stock, we will contact you as soon as possible by email. We ship year round with the exception of the following federal holidays if they land on a weekday: Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas and New Year's Day.
Shipping Cost/Method:We provide free shipping anywhere in the contiguous U.S. with FedEx Ground with the exception of P.O. boxes. If you live in Canada, Alaska, Hawaii, Puerto Rico or other U.S. Territories shipping prices can vary. Please Note: Taxes and import fees may apply, and are solely the responsibility of the buyer.
Shipping & Delivery Time:All orders are shipped via FedEx ground from Orlando, Florida. Once your order ships, you will be provided with a tracking number. We cannot guarantee the delivery time frame provided by FedEx, however we can provide you an approximate guideline for shipping with FedEx Ground:
Florida/ Georgia 1-2 business days,
Southeastern U.S.A. in 2-3 business days
Northeastern and Central U.S.A in 3-4 business days
Western U.S.A. (North & South) in 4-5 business days.
For territories outside of the contiguous U.S. it will likely take approximately 45 business days. (Alaska, Hawaii, Puerto Rico, US Virgin Islands, etc.)
Tracking your Package: Tracking is provided directly from Fedex. In the event you are unable to access tracking through smartliner-usa.com, your order can be tracked via the Fedex website, utilizing the provided tracking numberhere.
Shipping - Lost/Damage Package: If your order is lost, stolen, or damaged, please contact our customer service department by phone (407-704-6740) or email (firstname.lastname@example.org) within 48 hours of delivery. If the item was lost, stolen, or mis-delivered we will need to open an investigation with our shipping carrier (FedEx) to try and locate the package(s). If they are unable to locate or reclaim the item, and Route Protect was not purchased for the package, we will let you know if we are able to provide a replacement. We do not provide refunds for lost or stolen items.
Shipping - Lost/Damage Package with Shiptection: Customers can contact email@example.com or file a claim directly with our insurance partner, InsureShip, here: File a Claim.
Will I receive a replacement or reimbursement if my claim is approved?
You can select to receive a replacement or be reimbursed for your purchase.
Holiday Shipping Disclaimer: Due to the high traffic season, Fedex has been experiencing shipping delays. Orders placed on or before December 15th at 12pm EST should arrive before Christmas. Orders placed after December 15th may arrive after Christmas. Please review the shipping map below to see the average transit time based on your location. If you have any other questions, don't hesitate to reach out to our team.