Policies & Terms Of Service

Smartliner products carry a limited lifetime warranty that is guaranteed to the original purchaser only and is not transferable. The warranty guarantees that the product will not break, tear, or bend out of shape under regular use while remaining in the original vehicle in which it was installed. Smartliner will provide warranty service to all Smartliner floor and cargo liner products that break or tear due to manufacturer defects. Non-qualifying events include intentional damage, mold caused by wet carpet, and damage caused by an outside force, such as an animal chewing on the liner or the liner incurring damage while not installed in the vehicle.

You may return products purchased from Smartliner USA (Kramer America, Inc.) for a refund or exchange within 30 days of delivery.

If you purchased from an authorized seller, please contact the seller directly for returns or exchanges. Purchaser is responsible for all shipping charges on returns and exchanges not attributed to warranted defects or mis-shipment by Kramer America, Inc.

Before returning a product, you must contact us for a return authorization number (RA#), return address information, and packaging instructions. Returns or exchanges submitted without an RA# will NOT be processed.

Items must be returned in new and unused condition in their original packaging and include a return form. We will only accept returns with a return form and RA#. We will not accept returns that arrive at our facility damaged because of improper or careless customer packaging or shipping.

We reserve the right to provide a full refund only if you return the product in new or unused condition. If you return an item damaged in transit from Smartliner to your location, we will gladly exchange the product or give a full refund as long we are notified within 48 hours of delivery.

Please contact us immediately if you receive an incorrect item or purchase the wrong product.

THESE TERMS AND CONDITIONS GOVERN YOUR USE OF THIS SITE (SMARTLINER UDS), WHICH IS PROVIDED BY KRAMER AMERICA, INC. (“KRAMER AMERICA”). BY ACCESSING THE SITE, YOU ACKNOWLEDGE AND ACCEPT THESE TERMS AND CONDITIONS. IF YOU DO NOT ACCEPT THE TERMS AND CONDITIONS STATED HERE, DO NOT USE THE SITE AND THE SERVICES. THESE TERMS AND CONDITIONS ARE SUBJECT TO CHANGE BY KRAMER AMERICA AT ANY TIME IN ITS DISCRETION. PLEASE CONSULT THESE TERMS AND CONDITIONS REGULARLY. Additional terms and conditions applicable to specific areas of the Site or to particular content or transactions are also posted in particular areas of the Site. When accessing or using the Site, you are subject to those additional terms and conditions where they apply. All such additional terms and conditions are hereby incorporated by reference into the Terms and Conditions.

RESTRICTIONS ON USE You may use the Site for purposes expressly permitted by the Site. You may not use the Site for any other purpose, including any commercial purpose, without KRAMER AMERICA’S express prior written consent. For example, you may not (and may not authorize any other party to) (i) co brand the Site, or (ii) frame the Site, or (iii) hyper-link to the Site, without the express prior written permission of an authorized representative of KRAMER AMERICA. For purposes of these Terms and Conditions, “co branding” means to display a name, logo, trademark, or other means of attribution or identification of any party in such a manner as is reasonably likely to give a user the impression that such other party has the right to display, publish, or distribute the Site or content accessible within the Site. You agree to cooperate with KRAMER AMERICA in causing any unauthorized co-branding, framing or hyper-linking immediately to cease. Publicly available search engines, automated website “scrapers” and similar Internet navigation tools are not permitted to query or search information protected by a security verification system which limits access to human users. KRAMER AMERICA reserves the right to restrict automated queries further, for example, by correspondence to parties making queries, implementation of access restrictions by IP Address, or by use of a robots.txt access control file.

USER ACCOUNTS Before making a purchase, you will be asked to open a user account by filling in the applicable registration forms. When filling in the registration forms, you will provide current, complete and accurate information. If the information you entered when opening a user account changes after you have created the account, you will promptly update the information you provided in the registration form. In the event that KRAMER AMERICA suspects that the information you entered is false, inaccurate, not current, or incomplete, KRAMER AMERICA may suspend or terminate your access to the Site and/or seek corrected information from you. User rights cannot be assigned, sublicensed, distributed, shared, viewed, accessed, or otherwise transferred to anyone other than the registered user without the express written permission of KRAMER AMERICA. KRAMER AMERICA requires that each registered user maintain a valid username and a password, which shall be utilized for logging in to your account. You are not permitted to share your individual logon information with others. You are responsible for the activities that occur under your account, login, or password. KRAMER AMERICA is not responsible for any loss or damage arising from your failure to maintain the confidentiality of your account, logon information, or password and/or failure to comply with these Terms and Conditions. KRAMER AMERICA has the right to refuse service to any user, individual, organization, or firm (and all members associated or affiliated with said organization or firm) that refuses to abide by the Terms and Conditions or abuses its rights related to the Site. If any unauthorized use of your password or account or any other breach in security that is known or suspected by you occurs, you will notify KRAMER AMERICA immediately. After receiving such notification, KRAMER AMERICA may suspend or terminate your access to the Site and/or your account.

PERSONAL INFORMATION KRAMER AMERICA receives and stores any information you enter on the Site or give to us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our Site, and communicating with you. KRAMER AMERICA works closely with third-parties and affiliated businesses to perform business functions on our behalf. KRAMER AMERICA shares customer information related to those transactions with those third parties. You expressly agree that KRAMER AMERICA may provide your personal information to third parties without restriction, including but not limited to providing your personal information to third parties to contact you regarding potential unsolicited product offerings. KRAMER AMERICA will provide you with an option to opt-out of all unsolicited product offering communications.

PRODUCT INFORMATION KRAMER AMERICA attempts to provide information about the products listed on the Site as accurately as possible. However, KRAMER AMERICA does not warrant that product descriptions or information is accurate, complete, reliable, current, or error-free. If KRAMER AMERICA determines that a product is mispriced or not as described, KRAMER AMERICA may, in its sole discretion, authorize a refund upon return of the product in unused condition. If you become aware of any pricing or descriptive errors or inconsistencies with any products, you agree to notify KRAMER AMERICA. When you place an order through the Site, you agree that KRAMER AMERICA may, in its sole discretion, nullify or rescind the sale of a mispriced or inaccurately described product.

PRODUCT PRICING AND AVAILABILITY Pricing and availability of products are subject to change. KRAMER AMERICA does not guarantee that a product will be available past the time at which availability is shown and does not guarantee that a specific price of a product will remain the same after the time at which it is quoted.

PRODUCT PURCHASE You are responsible for paying all fees and applicable taxes associated with your product purchases. If your payment method fails, or your account is past due, KRAMER AMERICA may collect fees owed using other collection mechanisms. Any dispute over the payment of fees will be resolved pursuant to the choice of law and venue listed below.

RISK OF LOSS All items purchased from KRAMER AMERICA are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

RETURNS, REFUNDS AND TITLE KRAMER AMERICA does not take title to returned items until the item arrives at our offices. At our discretion, a refund may be issued without requiring a return. In this situation, KRAMER AMERICA does not take title to the refunded item.

SHIPPING POLICY WE SHIP YEAR ROUND WITH THE EXCEPTION OF THE FOLLOWING FEDERAL HOLIDAYS IF THEY LAND ON A WEEKDAY: MEMORIAL DAY, INDEPENDENCE DAY, LABOR DAY, THANKSGIVING, CHRISTMAS AND NEW YEAR'S DAY. SHIPPING COST/METHOD: WE PROVIDE FREE SHIPPING ANYWHERE IN THE CONTIGUOUS U.S. WITH FEDEX GROUND WITH THE EXCEPTION OF P.O. BOXES. IF YOU LIVE IN CANADA, ALASKA, HAWAII, PUERTO RICO OR OTHER U.S. TERRITORIES SHIPPING PRICES CAN VARY. PLEASE NOTE: TAXES AND IMPORT FEES MAY APPLY, AND ARE SOLELY THE RESPONSIBILITY OF THE BUYER.

SHIPPING & DELIVERY TIME ALL ORDERS ARE SHIPPED VIA FEDEX GROUND FROM ORLANDO, FLORIDA. ONCE YOUR ORDER SHIPS, YOU WILL BE PROVIDED WITH A TRACKING NUMBER. WE CANNOT GUARANTEE THE DELIVERY TIME FRAME PROVIDED BY FEDEX, HOWEVER WE CAN PROVIDE YOU AN APPROXIMATE GUIDELINE FOR SHIPPING WITH FEDEX GROUND: FLORIDA/ GEORGIA 1-2 BUSINESS DAYS, SOUTHEASTERN U.S.A. IN 2-3 BUSINESS DAYS NORTHEASTERN AND CENTRAL U.S.A IN 3-4 BUSINESS DAYS WESTERN U.S.A. (NORTH & SOUTH) IN 4-5 BUSINESS DAYS. FOR TERRITORIES OUTSIDE OF THE CONTIGUOUS U.S. IT WILL LIKELY TAKE APPROXIMATELY 45 BUSINESS DAYS. TRACKING YOUR PACKAGE: TRACKING IS PROVIDED DIRECTLY FROM FEDEX. IN THE EVENT YOU ARE UNABLE TO ACCESS TRACKING THROUGH SMARTLINER-USA.COM, YOUR ORDER CAN BE TRACKED VIA THE FEDEX WEBSITE, UTILIZING THE PROVIDED TRACKING NUMBER HERE.

SHIPPING - LOST/ DAMAGE PACKAGE IF YOUR ORDER IS LOST, STOLEN OR DAMAGED PLEASE CONTACT OUR CUSTOMER SERVICE BY PHONE 407-704-6740 OR EMAIL CUSTOMERSERVICE@SMARTLINER-USA.COM AND WE WILL BE HAPPY TO HELP RESOLVE THE SITUATION AS SOON AS POSSIBLE. HOLIDAY SHIPPING: MOST ORDERS FOR THE CONTIGUOUS U.S. ARE RECEIVED WITHIN 7 BUSINESS DAYS OR LESS. HOWEVER, WITH THE HOLIDAY SEASON SOME DELAYS MAY OCCUR DUE TO HIGH VOLUME OF ORDERS, WEATHER CONDITIONS, ETC. WE APOLOGIZE IN ADVANCE IF YOUR ORDER FALLS IN THIS CATEGORY, AND SMARTLINER USA SHIPS ORDERS ON TIME, HOWEVER TRANSPORTATION IS WHAT CAUSES DELAYS.

USE OF INFORMATION You agree to treat all information obtained on the Site, as proprietary to KRAMER AMERICA. KRAMER AMERICA does not ensure the accuracy of, endorse, or recommend any content provided to you via the Site, and you use such content at your own risk. You shall not use any robot, spider, or another automated process to monitor, data mine, or copy KRAMER AMERICA'S products, services, or information; or use KRAMER AMERICA'S products or services in an unlawful manner, such as for offensive, abusive, tortious, libelous, defamatory, or other illegal purposes.

LIMITED LICENSE TO USE THE SITE KRAMER AMERICA'S retains all rights (including Intellectual Property Rights as defined below), title and interest in the Site. You shall use the Site solely for your own use and shall not allow others to use the Site under or through your user account and password. Intellectual Property Rights means all intellectual property rights (in all media, now existing or created in the future, for all versions and elements, in all languages, and for the entire duration of such rights) arising under statutory or common law, contract, or otherwise, and whether or not perfected, including without limitation, (a) all rights associated with works of authorship including without limitation copyrights and moral rights; (b) rights associated with trademarks, service marks, trade names, logos and trade dress; (c) rights relating to the protection of trade secrets and confidential information; (d) rights relating to patents, know-how and related rights in inventions; and (d) rights analogous to those set forth in this definition and any and all other proprietary rights relating to intangible property.

USER SUBMISSIONS You hereby grant to KRAMER AMERICA a royalty-free, perpetual, irrevocable, worldwide, non exclusive right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display all content, remarks, suggestions, ideas, graphics, or other information communicated to KRAMER AMERICA through the Site (together, the “Submission”), and to incorporate any Submission in other works in any form, media, or technology now known or later developed. KRAMER AMERICA will not be required to treat any Submission as confidential, and may use any Submission in its business (including without limitation, for products or advertising) without incurring any liability for royalties or any other consideration of any kind, and will not incur any liability as a result of any similarities that may appear in future operations of KRAMER AMERICA. KRAMER AMERICA reserves the right to monitor use of the Site to determine compliance with these Terms and Conditions, as well the right to remove or refuse any information for any reason. Notwithstanding these rights, you remain solely responsible for the content of your Submission. You acknowledge and agree that neither KRAMER AMERICA nor any third party that provides Content to KRAMER AMERICA will assume or have any liability for any action or inaction by KRAMER AMERICA, or such third party with respect to any Submission.

LINKS TO THIRD PARTY SITES This site may be hyper-linked to other sites that are not maintained by, or related to, KRAMER AMERICA. Hyper-links to such sites are provided as a service to users and are not sponsored by or affiliated with the Site or KRAMER AMERICA. KRAMER AMERICA has not reviewed any or all of such sites and is not responsible for the content of those sites. Hyper-links are to be accessed at the user’s own risk, and KRAMER AMERICA makes no representations or warranties about the content, completeness or accuracy of these hyper-links or the sites hyper-linked to the Site. Further, the inclusion of any hyper-link to a third-party site does not necessarily imply endorsement by KRAMER AMERICA of that site. KRAMER AMERICA shall have no responsibility or liability for any information, software, or materials found at any other Web site or Internet resource.

TRADEMARKS Trademarks, service marks, and logos appearing in the Site are the property of KRAMER AMERICA or the party that provided the trademarks, service marks, and logos to KRAMER AMERICA. KRAMER AMERICA and any party that provided trademarks, service marks, and logos to KRAMER AMERICA retain all rights with respect to any of their respective trademarks, service marks, and logos appearing on the Site.

SECURITY You are prohibited from using any services or facilities provided in connection with the Site to compromise security or tamper with system resources and/or accounts. The use or distribution of tools designed for compromising security (e.g., password guessing programs, cracking tools or network probing tools) is strictly prohibited. If you become involved in any violation of system security, KRAMER AMERICA reserves the right to release your details to system administrators at other sites in order to assist them in resolving security incidents. KRAMER AMERICA reserves the right to fully cooperate with any law enforcement authorities or court order requesting or directing KRAMER AMERICA to disclose the identity of anyone in violation of these Terms and Conditions. BY ACCEPTING THIS AGREEMENT YOU WAIVE AND HOLD HARMLESS KRAMER AMERICA FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY KRAMER AMERICA DURING OR AS A RESULT OF ITS INVESTIGATIONS AND/OR FROM ANY ACTIONS TAKEN AS A CONSEQUENCE OF INVESTIGATIONS BY EITHER KRAMER AMERICA OR LAW ENFORCEMENT AUTHORITIES.

LIMITED WARRANTY AND WARRANTY DISCLAIMERS THIS SITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE ARE PROVIDED BY KRAMER AMERICA "AS IS" WITHOUT WARRANTY OF ANY KIND UNLESS OTHERWISE SPECIFIED IN WRITING. KRAMER AMERICA MAKES NO PROMISES, REPRESENTATION OR WARRANTIES, EITHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, WITH RESPECT TO THE PRODUCTS OR SERVICES MADE AVAILABLE ON THE SITE, INCLUDING THEIR ACCURACY, OPERATION, CONFORMITY TO ANY REPRESENTATION OR DESCRIPTION, OR THE EXISTENCE OF ANY LATENT OR PATENT DEFECTS. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, KRAMER AMERICA SPECIFICALLY DISCLAIMS ALL WARRANTIES EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, QUIET ENJOYMENT, WORKMANLIKE EFFORT, NONINFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE, WARRANTIES RELATING TO ENCUMBERANCES OR LIENS, AND, UNDER THE LAW OF THE UNITED STATES, THE IMPLIED CONDITIONS OF SATISFACTORY QUALITY AND ACCEPTANCE AS WELL AS ANY LOCAL JURISDICTIONAL ANALOGUES TO THE ABOVE AND OTHER IMPLIED OR STATUTORY WARRANTIES. KRAMER AMERICA MAKES NO PROMISES, REPRESENTATIONS OR WARRANTIES THAT ACCESS TO THE SITE WILL BE UNINTERRUPTED OR SECURE. ANY MATERIAL DOWNLOADED FROM THE SITE IS ACCESSED AT THE USER'S OWN DISCRETION AND RISK, AND THE USER WAIVES ALL CLAIMS AND CAUSES OF ACTION RELATING TO ANY DAMAGE TO THE USER'S COMPUTER SYSTEM, INTERNET ACCESS, DOWNLOAD OR DISPLAY DEVICE OR LOSS OR CORRUPTION OF DATA THAT RESULTS FROM SUCH DOWNLOADS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM KRAMER AMERICA OR THE SITE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS AND CONDITIONS. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES. AS A RESULT, SOME OF THE EXCLUSIONS ABOVE MAY NOT APPLY TO YOU.

LIMITATION OF LIABILITY AND INDEMNIFICATION KRAMER AMERICA, ITS SUBSIDIARIES, AFFILIATES, LICENSORS, SERVICE PROVIDERS, CONTENT PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, AND DIRECTORS WILL NOT BE LIABLE FOR ANY INCIDENTAL, DIRECT, INDIRECT, PUNITIVE, ACTUAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR OTHER DAMAGES (INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, LOSS OF BUSINESS, INTERRUPTION OF BUSINESS, LOSS OF GOODWILL OR BUSINESS REPUTATION, OTHER INTANGIBLE LOSS, LOSS OF REVENUE OR INCOME, PAIN AND SUFFERING, EMOTIONAL DISTRESS, INACCURACIES, ERRORS OR OMISSIONS IN THE PRODUCTS OR SERVICES PROVIDED, RELIANCE BY THE CUSTOMER ON THE COMPLETENESS OR ACCURACY OF INFORMATION, PRODUCTS OR SERVICES, LOSS OF USE OF DATA, LOSS OF DATA, COMPUTER VIRUSES, COMPUTER CORRUPTION, DELETION OR CORRUPTION OF CONTENT OR DATA MAINTAINED OR TRANSMITTED THROUGH THE USE OF THE SITE, OR YOUR FAILURE TO KEEP YOUR LOGIN AND/OR PASSWORD SECURE AND CONFIDENTIAL) EVEN IF KRAMER AMERICA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

CHANGES TO THE SITE KRAMER AMERICA reserves the right to modify, suspend or discontinue all or any portion of the Site at any time, without notice. Unless stated otherwise, any new features to the current Site shall be subject to these Terms and Conditions.