FREQUENTLY ASKED QUESTIONS

We are available Monday through Friday from 7am until 4pm EST. During the evening and weekend hours you may leave us a voicemail or email us, and we will get back to you once we return to the office the next business day.

Our office hours are Monday through Friday, however you can reach us anytime by calling 407-704-6740 or emailing us at customerservice@smartliner-usa.com. Please ensure you have your order number available at the time of your contact. If we are unavailable at the time of your contact, we will be sure to get back in touch with you the same or next business day during office hours. Our average response time is within 24 business hours, however during holiday times it may be slightly longer due to higher volumes.

We do not sell these, however, if you contact our customer service team by phone or email with your order number and the part number on the underside of the liner they’re missing from we can mail some out for no charge under your warranty. 

Currently the liners are being manufactured in China, India and Thailand. Our customer service team, design team, office staff, product inventory and shipping services are all located at our warehouse in Central Florida.

Maxliner and Smartliner are the same product. In 2018 we finalized the process of rebranding from Maxliner to Smartliner.

The liners are made of a rubber and plastic blend (LDPE- Low Density Semi-Flexible Polyethylene). The rubber allows flexibility, whereas the plastic provides the rigidness needed to help the liners maintain their shape and the raised lip edge.

No. Our liners are manufactured to be odorless.

The thickness of the interior liners and the cargo liners average about ¼” to ½”, whereas the bed liners average about ½” to ¾” depending on the location. All liner options contain a raised exterior edge and vary from ½” to 3” depending on the location inside the vehicle.

Unfortunately, this item is either out of stock or currently in the final stages of production, but not available to sell quite yet. If you would like to be notified when it is available, you may enter your email address into the in-stock reminder notification tab to the far right of the product listing. Once available, it will send you an email notification.

We offer free shipping with FedEx to the contiguous 48 states. Additionally, we do offer shipping options to Alaska, Hawaii, Puerto Rico, and Canada, however there is a shipping charge, per box, which will be added at checkout.

Our shipping times are Monday through Friday with the last processing time for shipments being at 2pm EST. All orders placed before this time will ship out the same business day. Orders placed after 2pm EST, on weekends or holidays* will ship out the next business day. (*Observed Holidays: Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas, and New Year’s Day.)

Our warehouse is located in central Florida and shipments going to addresses within the contiguous 48 states, the average transit time is 1-7 business days. For PO Boxes, Alaskan and Canadian addresses, the average transit time is 7-14 business days. For Puerto Rico and Hawaiian addresses, the average transit time can take up to 25-30 business days. Please note, PO Boxes, Puerto Rican and Hawaiian addresses may experience delays as these shipments are tendered from FedEx to the local postal service which typically experience slower transit times.

Unfortunately, we do not ship internationally. The only addresses we ship to outside of the contiguous 48 states are: Alaska, Hawaii, Puerto Rico, and Canada. These locations do have an additional shipping charge which will be added at checkout and will take longer than the 1-7 business day transit time.

Please contact us within 48 hours after delivery with the best phone number to reach you so we can open an investigation with FedEx to review the delivery drivers’ route for that delivery date. Additionally, they will request we advise you to check around the home, with family in the home, neighbors who may have taken it in for you or the front office if you live in an apartment building. Please Note: We do not refund for lost packages, and a replacement of your original order will be sent to the same address on file and require a direct signature for re-delivery.

If you purchased multiple sets, or a set of interior liners with a cargo liner, your item likely shipped as a multi-piece shipment. When tracking your shipment on FedEx, it will tell you how many pieces are in your shipment and the associated tracking numbers to each of those packages. Additionally, you may check on your shipping label to see if it shows “1 of 2”, “2 of 4”, “3 of 3”, etc. If you are unable to locate this information, please feel free to contact us here with your name and order number so we can look into this further for you.

If your item was received damaged, please reach out with us within 48hrs of delivery with pictures of the product received so we can file a claim. We do not refund for damaged products; however, a replacement may be reshipped pending claim outcome.

If you are missing a piece of your shipment, please contact us within 48hrs of delivery in order for us to file a Missing Items Request with our Customer Service team. Please Note: If you purchased a bundle which included multiple sets or cargo liners, please check your shipping labels to see if it may be part of a multi-piece shipment. The label will indicate 1 of 2, 2 of 2, etc. The second number will indicate how many boxes are in your shipment.

We offer a 30 day new and unused return policy for all items sold from our website and authorized sellers. The 30 day timeframe starts from the date of delivery.

You may contact us by phone, email or through the Returns Center on our website. If you ordered through Amazon or eBay, we would suggest starting your return through the order history page. 

Return shipping is at the expense of the customer for all returns not attributed to mis-shipment. We do offer discounted return labels which can be requested by phone or email to our customer service team.

Yes, you may request a return or exchange up to 30 days after the delivery of the item so long as it is in new and unused condition.

If you are having fitment concerns with your product, please reach out with our customer service team by email with your order number, the part number you’re having concerns with, the year/make/model of your vehicle and a well-lit, fully installed image of the liner so we can try to troubleshoot this for you. Please be advised, there may be additional questions or pictures needed once we have this preliminary information.

Shipping protection covers against packages that are lost, damaged, or stolen in transit.

Customers can contact claims@shiptection.com or file a claim directly with our insurance partner, InsureShip, here: File a Claim. Will I receive a replacement or reimbursement if my claim is approved?You can select to receive a replacement or be reimbursed for your purchase. 

You can read the full policy here: ShipTection Policy. 

Shipping protection covers items that are lost, damaged, or stolen in transit. You can read the full list of items that aren’t covered here: ShipTection Policy.

Time to File: 90 Days from Date of Shipment Lost Shipments: Wait 20 Days Domestic; 30 Days International Shipment.Damaged Shipments: Can Be Filed Immediately

Online Claim Form Proof of Value (Sales/Purchase Invoice) Recipient Statement of Non-Receipt or Damage(If Applicable) Pictures of Damage, repair estimate, or salvage value.

Most claims are resolved within 24 hours of submission.