Shipping Policy

Orders placed before 2pm EST on in stock are shipped the same business day. Any orders placed after 2pm EST will ship the next business day. If for any reason one of your items are out of stock we will contact you as soon as possible by e-mail. We are closed for the following holidays if they land on a weekday: Memorial Day, Independence Day, Labor Day, Thanksgiving and New Year's Day.

We provide free shipping anywhere in the contiguous U.S. with FedEx Ground with the exception of P.O. boxes. If you live in Canada, Alaska, Hawaii, Puerto Rico or other U.S. Territories please contact us shipping options and pricing.

All orders are shipped FedEx ground from Orlando, Florida. Once your order ships, you will be provided with a tracking number. We cannot guarantee the delivery time frame provided by FedEx, however we can provide you an estimated guideline for shipping with FedEx Ground: Florida/ Georgia 1-2 business days, Southeastern U.S.A. in 2-3 business days, Northeastern and Central U.S.A in 3-4 business days and Western U.S.A. (North & South) in 4-5 business days. For territories outside of the contiguous U.S. it will likely take over 7 business days.

If your order is lost, stolen or damaged please contact our customer service by phone (407-704-6740),email (customerservice@smartliner-usa.com) or you can open a return here and we will be happy to help resolve the situation as soon as possible.

Most orders for the contiguous U.S. are received within 7 business days or less. If you require expedited shipping please contact us and we can provide you a shipping cost estimate.

Returns & Exchanges

You may return your item for a refund or exchange within 30 days of the delivery date.  Product must be purchased from SMARTLINER-USA (KRAMER AMERICA, Inc.). If you purchased from an authorized seller of our product please contact them for your return or exchange. 

If you are returning the item because it was damaged in transit, we will gladly exchange the product or give a full refund as long we are notified within 48 hrs of receipt. If you have received an incorrect item or purchased the wrong item please contact us by phone  407-704-6740, email customerservice@smartliner-usa.com or click here.

You can click here or visit the return my order page on the main menu. The return authorization process takes from 24-48 hours, if your return is approved, further instructions will follow.