How do I file a warranty claim?

To file a warranty claim for a manufacturer defect, you will need to contact Smartliner’s customer service team. The process is straightforward when you have the required documentation ready.

Step 1: Gather Your Proof of Purchase
Before reaching out, ensure you have either your original order number or a copy of the original invoice. This is strictly required to process any warranty request. The warranty is only valid for the original purchaser. Amazon FBA purchases also qualify if you can provide the original invoice.

Step 2: Contact Customer Service
You can initiate the claim using one of the following methods:

• Phone: Call 407-704-6740
• Email: Send a message to customerservice@smartliner-usa.com

Office hours are Monday through Friday, 7:00 am – 4:00 pm EST. Messages received outside these hours will be responded to on the next business day.

Step 3: What Happens Next
When you reach out, a customer service representative will collect your information and forward your request to the Warranty or Claims Department. They will confirm your email address so the claims team can follow up with you directly. You can generally expect a response regarding your warranty claim by the end of the same business day.

Feature List:

• Must provide original order number or original invoice (strictly required)
• Warranty valid only for the original purchaser
• Amazon FBA purchases qualify if original invoice is provided
• Contact by phone: 407-704-6740
• Contact by email: customerservice@smartliner-usa.com
• Office hours: Monday–Friday, 7:00 am – 4:00 pm EST
• Request is forwarded to the Warranty/Claims Department
• Expect follow-up by end of the same business day