Returns and Exchanges
AT SMARTLINER, WE WANT YOU
TO BE COMPLETELY SATISFIED
WITH YOUR PURCHASE!AT SMARTLINER, WE WANT YOU TO BE
COMPLETELY SATISFIED WITH YOUR PURCHASE!
If for any reason you are not satisfied, we offer a customer-friendly return policy.
- 1
Check Eligibility
Ensure your item and packaging is eligible for return.
- 2
Initiate Return
Follow the instructions and select the items you want.
- 3
Ship Items
Must have an approval on the return (RA#).
ELIGIBILITY & CONDITIONS
- Items may be returned or exchanged within 30 days of delivery.
- The product must be purchased directly from SMARTLINER-USA (KRAMER AMERICA, Inc.). If you purchased from an authorized seller, please contact that seller to process your return or exchange.
- Items must be returned in new and unused condition, in their original packaging, and include the return form. Returns without the return form or RA# (or items damaged due to improper shipping/packing) will be rejected.
- Before returning, please contact us to obtain the return address, packaging instructions, and a Return Authorization number (RA#). Returns without an RA# will not be processed.
- If the item was damaged in transit, notify us within 48 hours of delivery. We will exchange the product or provide a full refund.
- We reserve the right to deny a full refund if the product is not returned in new or unused condition.
INCORRECT ITEM?
If you have received an incorrect item or purchased the wrong item, please contact us for assistance.
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