Please select the answer that corresponds to your vehicle. Don't see the answer that applies to your vehicle? Contact us here
To verify the part number you received look at the back of the floor mat. The part number is on a white sticker and always starts with A, B, C, D, or E. Examples: A0047, B0048, C0038, D0070, or E0364
Remove any original floor mats that came with your vehicle prior to installation of your new floor mats.
The factory retention hooks/posts that come with your vehicle are to be used to secure the floor mats in place. Some floor mats just have a raised dome on the floor mat instead of a hook ring, post cap, or twist lock. This universal dome bubble lays over the factory retention hook/post and no hole is required.
After unpacking your SMARTLINER floor mats or cargo/trunk liner the edges of the mat may be curled or bent from the boxing and shipping. This is normal, and our liners are made to reform to their original shape within 48 hours of placing the mat in the vehicle. To help the liners reform their original shape faster you can lay the mat out in the warm sun or in a warm area for 15-30 minutes and the liner will relax and regain its shape.
Your SMARTLINER mats require minimal care, but certain activities should be avoided to increase the usable life of the product.
After unpacking the liners and allowing them to reform to their original shape it is not recommended to fold or bend the item for storing as this can cause permanent creases.
Do not allow water/liquid to become trapped under the SMARTLINER floor mats. When cleaning your floor/carpet of your vehicle please ensure it is completely dry before placing the mat back in your vehicle. Our liners are waterproof; therefore, if any moisture/liquid becomes trapped under the mat it will not dry and the mat should be removed as soon as possible until the floor is completely dry. Prolonged exposure to moisture/liquid under the mats may cause mold/mildew and damage to your vehicle.
For first row/front row floor mat installation please move each pedal through its respective full range of motion to be sure that there is no interference with the liner. If there is any interference, remove the SMARTLINER before driving. Contact us if the interference is not resolved by the liner relaxing to its proper shape or any other installation issues.
All liners are made to work with the factory options on your vehicle. If you have any issues with install or other features of the liners, please contact our friendly customer service and we will be happy to help resolve your issue.
Do not clean with chemicals or solvent cleaner. Any abrasive cleaner can damage the surface of the mat.
Do not clean with any substance or product other than water and a damp sponge or cloth. If you have a sticky or greasy spill you may use a mild soap (such as dish soap or water with a damp sponge or cloth).
Do not use any other household cleaners such as, but no limited to, window cleaners, floor cleaners, polishes, or all-purpose cleaners.
Handling Time:Orders placed before 1pm EST on stocked items are shipped the same business day. Any orders placed after 1pm EST will ship the next business day. If for any reason one of our items are out of stock, we will contact you as soon as possible by email. We ship year round with the exception of the following federal holidays if they land on a weekday: Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas and New Year's Day.
Shipping Cost/Method:We provide free shipping anywhere in the contiguous U.S. with FedEx Ground with the exception of P.O. boxes. If you live in Canada, Alaska, Hawaii, Puerto Rico or other U.S. Territories shipping prices can vary. Please Note: Taxes and import fees may apply, and are solely the responsibility of the buyer.
Shipping & Delivery Time:All orders are shipped via FedEx ground from Orlando, Florida. Once your order ships, you will be provided with a tracking number. We cannot guarantee the delivery time frame provided by FedEx, however we can provide you an approximate guideline for shipping with FedEx Ground:
Florida/ Georgia 1-2 business days,
Southeastern U.S.A. in 2-3 business days
Northeastern and Central U.S.A in 3-4 business days
Western U.S.A. (North & South) in 4-5 business days.
For territories outside of the contiguous U.S. it will likely take approximately 45 business days. (Alaska, Hawaii, Puerto Rico, US Virgin Islands, etc.)
Tracking your Package: Tracking is provided directly from Fedex. In the event you are unable to access tracking through smartliner-usa.com, your order can be tracked via the Fedex website, utilizing the provided tracking numberhere.
Shipping - Lost/Damage Package: If your order is lost, stolen, or damaged, please contact our customer service department by phone (407-704-6740) or email (firstname.lastname@example.org) within 48 hours of delivery. If the item was lost, stolen, or mis-delivered we will need to open an investigation with our shipping carrier (FedEx) to try and locate the package(s). If they are unable to locate or reclaim the item, and Route Protect was not purchased for the package, we will let you know if we are able to provide a replacement. We do not provide refunds for lost or stolen items.
Shipping - Lost/Damage Package with Shiptection: Customers can contact email@example.com or file a claim directly with our insurance partner, InsureShip, here: File a Claim.
Will I receive a replacement or reimbursement if my claim is approved?
You can select to receive a replacement or be reimbursed for your purchase.
Holiday Shipping Disclaimer: Due to the high traffic season, Fedex has been experiencing shipping delays. Orders placed on or before December 15th at 12pm EST should arrive before Christmas. Orders placed after December 15th may arrive after Christmas. Please review the shipping map below to see the average transit time based on your location. If you have any other questions, don't hesitate to reach out to our team.
Customers whose vehicle has a single retention hook on the driver side should use a blade to cut open the scored area in the floor mat, which is located off centered in the lower portion of the mat to accommodate for the hook.(Please note, not all vehicles have a single retention hook. If your vehicle does hot have a single retention hook, do NOT cut the floor mat).
Perfect fit, modern style, and durability all backed by a Lifetime Warranty.
You may return your item for a refund or exchange within 30 days of the delivery date. Product must be purchased from SMARTLINER-USA (KRAMER AMERICA, Inc.). If you purchased from an authorized seller of our product please contact them for your return or exchange. Purchaser is responsible for all shipping charges for return and exchanges not attributed to warranted defects or mis-shipment on the part of KRAMER AMERICA, Inc.
Before returning the product, you must contact us so we may provide you with a return authorization number (RA#).If you return your item without the RA#, your refund or exchange will NOT be processed.We will also provide you with a return address and packaging instructions for the return. Items must be returned in new and unused condition in their original packaging and include the return form. Returns without the return form, RA# or items that are returned damaged because of improper/careless shipping or packing will be rejected. We reserve the right to deny a full refund of the purchase price if the product is not returned in new or unused condition. If you are returning the item because it was damaged in transit, we will gladly exchange the product or give a full refund as long we are notified within 48hrs after delivery. If you have received an incorrect item or purchased the wrong item please contact us.
Experience Unmatched Protection and Style
Stay prepared for any weather conditions with our all-weather floor liners. Designed to resist stains and shield your vehicle from snow, mud, sand, and saltwater.
Experience the safety and satisfaction of custom fit, raised-edge floor liners designed with advanced laser scanning technology.
Cleaning is a breeze with our easy-to-maintain mats. Simply hose them off or spot-clean with a damp cloth and soap. Their textured, skid-resistant, and sleek design adds a touch of sophistication to your car's interior.
Go green with our eco-friendly floor liners. Crafted from a 100% odorless, recyclable plastic-rubber and polyethylene blend, they provide protection while reducing environmental impact.
Custom Fit Excellence: SmartLiner Cargo Liners Have It All
Whether you're transporting groceries, sports equipment, or pets, our liners are made to withstand the toughest conditions, ensuring your vehicle stays clean and damage-free.
Our cargo liners are precisely engineered to fit your specific make and model. With our custom-fit design, you'll enjoy a seamless fit that hugs every contour of your cargo area. This ensures maximum coverage and prevents any shifting or sliding, giving you peace of mind during your travels.
Spend less time worrying about messes and more time enjoying your adventures.
SmartLiner Cargo Liners not only provide exceptional protection but also add a touch of style to your vehicle's interior.