Route Package Protection

Add Route at checkout to protect your package against loss, theft and damage, and make shipping 100% carbon neutral.

Visit route.com/sustainability to learn more.

Shipping

Shipping Cost/Method: We provide free shipping anywhere in the contiguous U.S. with FedEx Ground with the exception of P.O. boxes. Please Note: Taxes and import fees may apply, and are solely the responsibility of the buyer.

Shipping & Delivery Time: All orders are shipped via FedEx ground from Orlando, Florida. Once your order ships, you will be provided with a tracking number. We cannot guarantee the delivery time frame provided by FedEx, however we can provide you an approximate guideline for shipping with FedEx Ground: Florida/ Georgia 1-2 business days, Southeastern U.S.A. in 2-3 business days Northeastern and Central U.S.A in 3-4 business days Western U.S.A. (North & South) in 4-5 business days. For territories outside of the contiguous U.S. it will likely take approximately 45 business days. (Alaska, Hawaii, Puerto Rico, US Virgin Islands, etc.) Tracking your Package: Tracking is provided directly from Fedex. In the event you are unable to access tracking through smartliner-usa.com, your order can be tracked via the Fedex website, utilizing the provided tracking number here.

Shipping - Lost/Damage Package:

If your order is lost, stolen, or damaged, please contact our customer service department by phone (407-704-6740) or email (customerservice@smartliner-usa.com) within 48 hours of delivery. If the item was lost, stolen, or mis-delivered we will need to open an investigation with our shipping carrier (FedEx) to try and locate the package(s). If they are unable to locate or reclaim the item, and ShipTection was not purchased for the package, we will let you know if we are able to provide a replacement. We do not provide refunds for lost or stolen items.

Returns

You may return your item for a refund or exchange within 30 days of the delivery date. The product must be purchased directly from SMARTLINER-USA (KRAMER AMERICA, Inc.). If you purchased from an authorized seller, please contact them for your return or exchange.

Before returning the product, please contact us to obtain a return authorization number (RA#). Returns without the RA# will not be processed. We will provide you with a return address and packaging instructions.

Items must be returned in new and unused condition, in their original packaging, and include the return form. Returns without the return form, RA#, or items that are returned damaged due to improper shipping or packing will be rejected.

We reserve the right to deny a full refund of the purchase price if the product is not returned in new or unused condition. If the item was damaged in transit, please notify us within 48 hours of delivery. We will gladly exchange the product or provide a full refund.

If you have received an incorrect item or purchased the wrong item, please contact us for assistance.

If you have any questions or need further assistance, please don't hesitate to reach out to our customer support team. We are here to help!