Who pays return shipping costs?

Return shipping is at the expense of the customer, unless the return is required because of a mis-shipment by the company.

Discounted Return Labels: To help offset these costs, Smartliner offers discounted FedEx return labels for $15 per box. You can request a discounted label by reaching out to the customer service team by phone (407-704-6740) or email (customerservice@smartliner-usa.com).

Return Options with Discounted Label:
Drop-off: You can drop the box off at any FedEx or FedEx drop-off location.

Scheduled Pick-up: You can request FedEx to pick up the package from your home the next business day between 8:00 am and 8:00 pm. Since this is a large window, you must leave the item outside for the driver, as they likely will not knock or ring the doorbell.

Please note that these discounted return labels are only available for customers located within the contiguous lower 48 states. Smartliner does not offer discounted return shipping options for customers in Alaska, Hawaii, Puerto Rico, or Canada.

Feature List:

• Return shipping is the customer’s responsibility (unless mis-shipment)
• $15 discounted FedEx return labels available (contiguous 48 states only)
• Two options with discounted label: Drop-off or Next-day scheduled pick-up
• Scheduled pick-ups require leaving the package outside (8am–8pm window)
• No discounted return labels for Alaska, Hawaii, Puerto Rico, or Canada
• Request discounted labels by calling 407-704-6740 or emailing customerservice@smartliner-usa.com