What is Smartliner's return policy?

Smartliner offers a 30-day return policy for items that are in new and unused condition.

Return Timeframe: The 30-day window begins on the day the product is delivered. For orders placed between November 1st and December 31st, the return window is extended until January 31st.

Late Returns: If you miss the 30-day window, Smartliner may make an exception if you can provide pictures proving the items are still in new and unused condition.

Return Authorization (RA#): You must obtain a Return Authorization Number (RA#) before sending your item back. Returning an item without this number will result in refund delays.

Inspection & Requirements: Once your return arrives at the warehouse, it will undergo an inspection to check the item’s condition and ensure there is no damage or missing pieces. You must also have valid proof of purchase.

Return Shipping Costs: Return shipping is the customer’s responsibility, unless the return is due to a mis-shipment. To help with costs, Smartliner offers discounted FedEx return labels for $15 per box (available only to customers in the contiguous lower 48 states). These labels are not offered for returns from Alaska, Hawaii, Puerto Rico, or Canada.

Feature List:

• 30-day return window for new and unused items
• Holiday orders (Nov 1 – Dec 31) extended until January 31st
• Late returns may be accepted with proof of new/unused condition
• RA# (Return Authorization Number) is strictly required
• Full inspection upon arrival (condition + proof of purchase)
• Return shipping is customer’s responsibility (except mis-shipments)
• $15 discounted FedEx return labels available (contiguous 48 states only)
• No discounted labels for Alaska, Hawaii, Puerto Rico, or Canada