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Handling Time:Orders placed before 1pm EST on stocked items are shipped the same business day. Any orders placed after 1pm EST will ship the next business day. If for any reason one of our items are out of stock, we will contact you as soon as possible by email. We ship year round with the exception of the following federal holidays if they land on a weekday: Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas and New Year's Day.
Shipping Cost/Method:We provide free shipping anywhere in the contiguous U.S. with FedEx Ground with the exception of P.O. boxes. If you live in Canada, Alaska, Hawaii, Puerto Rico or other U.S. Territories shipping prices can vary. Please Note: Taxes and import fees may apply, and are solely the responsibility of the buyer.
Shipping & Delivery Time:All orders are shipped via FedEx ground from Orlando, Florida. Once your order ships, you will be provided with a tracking number. We cannot guarantee the delivery time frame provided by FedEx, however we can provide you an approximate guideline for shipping with FedEx Ground:
Florida/ Georgia 1-2 business days,
Southeastern U.S.A. in 2-3 business days
Northeastern and Central U.S.A in 3-4 business days
Western U.S.A. (North & South) in 4-5 business days.
For territories outside of the contiguous U.S. it will likely take approximately 45 business days. (Alaska, Hawaii, Puerto Rico, US Virgin Islands, etc.)
Tracking your Package: Tracking is provided directly from Fedex. In the event you are unable to access tracking through smartliner-usa.com, your order can be tracked via the Fedex website, utilizing the provided tracking numberhere.
Shipping - Lost/Damage Package: If your order is lost, stolen, or damaged, please contact our customer service department by phone (407-704-6740) or email (firstname.lastname@example.org) within 48 hours of delivery. If the item was lost, stolen, or mis-delivered we will need to open an investigation with our shipping carrier (FedEx) to try and locate the package(s). If they are unable to locate or reclaim the item, and Route Protect was not purchased for the package, we will let you know if we are able to provide a replacement. We do not provide refunds for lost or stolen items.
Shipping - Lost/Damage Package with Shiptection: Customers can contact email@example.com or file a claim directly with our insurance partner, InsureShip, here: File a Claim.
Will I receive a replacement or reimbursement if my claim is approved?
You can select to receive a replacement or be reimbursed for your purchase.
Holiday Shipping Disclaimer: Due to the high traffic season, Fedex has been experiencing shipping delays. Orders placed on or before December 15th at 12pm EST should arrive before Christmas. Orders placed after December 15th may arrive after Christmas. Please review the shipping map below to see the average transit time based on your location. If you have any other questions, don't hesitate to reach out to our team.
Our under-sink mats protect your cabinets and floors from damage caused by plumbing leaks, stains, scratches, product or chemical spills, and much more. Xtreme Under-Sink Mats can hold up to 3.6 gallons of liquid in the event of a leak or product spill, making our mats the leader in the industry. Our mats are flexible and produce no toxic VOC's. Xtreme Mats are easy to install and can be removed quickly for clean-up. Our under-sink cabinet mats are the perfect solution for messy, dirty, or disorganized cabinets. Xtreme Mats keep water and other liquids from seeping in the cabinets, lessening the chance of water damage and potential mold and mildew issues caused by prolonged leaks.
You may return your item for a refund or exchange within 30 days of the delivery date. Product must be purchased from SMARTLINER-USA (KRAMER AMERICA, Inc.). If you purchased from an authorized seller of our product please contact them for your return or exchange. Purchaser is responsible for all shipping charges for return and exchanges not attributed to warranted defects or mis-shipment on the part of KRAMER AMERICA, Inc.
Before returning the product, you must contact us so we may provide you with a return authorization number (RA#).If you return your item without the RA#, your refund or exchange will NOT be processed.We will also provide you with a return address and packaging instructions for the return. Items must be returned in new and unused condition in their original packaging and include the return form. Returns without the return form, RA# or items that are returned damaged because of improper/careless shipping or packing will be rejected. We reserve the right to deny a full refund of the purchase price if the product is not returned in new or unused condition. If you are returning the item because it was damaged in transit, we will gladly exchange the product or give a full refund as long we are notified within 48hrs after delivery. If you have received an incorrect item or purchased the wrong item please contact us.
Why Purchase XtremeMats Under Sink Cabinets?
One-time expense to continuously protect cabinetry and flooring
Optional water sensor alerts you to the presence of a leak
Cuts turn times and costs
Prevents water damage
Protects asset value
Early leak detection
Reduces insurance claims
Prevents mold and mildew growth
Avoids costly litigation cases brought by mold exposure
Installs in seconds to conceal old damage when repair isn't an immediate option
Eco-Friendly low-density polyethylene construction allows for flexibility and durability
Can hold up to 3.6 gallons of liquid
Easy to trim to ensure perfect fit within your cabinets