• Florida/ Georgia 1-2 business days,
• Southeastern U.S.A. in 2-3 business days
• Northeastern and Central U.S.A in 3-4 business days
• Western U.S.A. (North & South) in 4-5 business days.
• For territories outside of the contiguous U.S. it will likely take approximately 45 business days. (Alaska, Hawaii, Puerto Rico, US Virgin Islands, etc.)

Tracking your Package: Tracking is provided directly from Fedex. In the event you are unable to access tracking through smartliner-usa.com, your order can be tracked via the Fedex website, utilizing the provided tracking number here. 

Shipping - Lost/Damage Package: If your order is lost, stolen, or damaged, please contact our customer service department by phone (407-704-6740) or email (customerservice@smartliner-usa.com) within 48 hours of delivery. If the item was lost, stolen, or mis-delivered we will need to open an investigation with our shipping carrier (FedEx) to try and locate the package(s). If they are unable to locate or reclaim the item, and Route Protect was not purchased for the package, we will let you know if we are able to provide a replacement. We do not provide refunds for lost or stolen items. 

Shipping - Lost/Damage Package with Shiptection: Customers can contact claims@shiptection.com or file a claim directly with our insurance partner, InsureShip, here: File a Claim.

Will I receive a replacement or reimbursement if my claim is approved?

You can select to receive a replacement or be reimbursed for your purchase.