Is shipping protection/insurance available?

Smartliner does not offer optional paid shipping protection or insurance.

Lost or Missing Packages: If your tracking number shows your order was delivered but you did not receive it, you must contact Smartliner within 48 hours of delivery. They will open an investigation and file a claim with FedEx. Smartliner does not offer refunds for lost packages. Instead, they will reship a replacement order to the same address, which will require a direct signature upon delivery.

Damaged Items: If your product arrives damaged, you must reach out to customer service within 48 hours of delivery. You will need to provide pictures of the damaged product as well as the shipping box it was received in so they can file a damage claim with FedEx. While Smartliner does not issue refunds for damaged items, they will reship a replacement to you depending on the outcome of the damage claim.

Feature List:

• No optional shipping protection or insurance available
• Lost packages: Must report within 48 hours; FedEx investigation opened
• No refunds for lost packages — only replacement with signature required
• Damaged items: Must report within 48 hours with photos of item and box
• FedEx damage claim is filed on your behalf
• Replacement (not refund) provided based on claim outcome
• Strict 48-hour reporting window for both lost and damaged shipments