How do I start a return or exchange?

To start a return or exchange, the process will depend on where you originally purchased your Smartliner products.

Smartliner Website: You can initiate your request by contacting their customer service team by phone, by email, or by using the Returns Center directly on the Smartliner website.

Amazon or eBay: It is highly recommended that you start your return through the order history page on the respective platform. If your order was fulfilled by Amazon (Amazon FBA), you must process the return directly with Amazon, as Smartliner cannot handle those requests.

Important Note for Exchanges: If you are looking to do an exchange rather than a return on Amazon or eBay, you must cancel any open return requests first. Otherwise, Smartliner will only be able to issue a refund.

Information You’ll Need to Provide: When you reach out to start the process, be prepared to provide the customer service team with your name and email address, your order number, the specific parts you are returning, the reason for your return, and your vehicle's details (if you are requesting an exchange).

Feature List:

• Process depends on purchase platform (Smartliner website, Amazon, or eBay)
• Smartliner website: Use phone, email, or website Returns Center
• Amazon/eBay: Start return directly on the platform
• Amazon FBA orders: Must return through Amazon directly
• For exchanges on Amazon/eBay: Cancel any open return request first
• Required information: Name, email, order number, parts being returned, reason, and vehicle details (for exchanges)