Can I return or exchange if the liners don’t fit perfectly?

Yes, you can return or exchange the liners if they don't fit perfectly, but Smartliner's customer service team will first want to troubleshoot the issue with you to find a solution. They note that fitment concerns are frequently the result of an order or shipping error.

First Step – Troubleshooting Fitment: New liners may have curled edges or minor deformations straight out of the box. Smartliner recommends letting the liners lay flat in the warm sun for 30 to 60 minutes, or leaving them in a warm room overnight (up to 48 hours). This often allows them to naturally regain their shape and resolves many fitment issues.

How to Request Help: If the liners still do not fit correctly after trying the above, email customer service to initiate a fitment request. You will need to provide:

• Your order number
• The part number (located on the underside of the liner)
• Your vehicle's year, make, model, and VIN
• Well-lit pictures of the fully installed liner showing the specific fitment concerns, plus a clear picture of the part number

Once submitted, their team will review the information. If they cannot resolve the fitment issue through troubleshooting, they will set up a return or exchange. Complex cases that need to be forwarded to their Research and Development team may take 7 to 10 business days for a final resolution.

Feature List:

• Yes, returns/exchanges allowed for fitment issues
• Customer service will troubleshoot first (many issues are order/shipping errors)
• First step: Let liners flatten in warm sun (30–60 min) or warm room (up to 48 hrs)
• To request help: Email with order number, part number, vehicle details, and photos
• Required photos: Fully installed liner + clear part number
• If unresolved: Smartliner will arrange return or exchange
• Complex fitment issues may take 7–10 business days (escalated to R&D)